The 2023 Passenger Terminal Expo, which was recently held in Amsterdam March 14-16, showcased some of the latest and most innovative technologies and trends that airports around the world are adopting to enhance their passenger experience.
The event brought together airport operators, architects, and technology providers from around the world to discuss and share their experiences and insights. Here are some of the key trends and technologies that are shaping the future of airports:
Biometrics is becoming increasingly popular among airports as it offers a fast, secure, and seamless passenger experience. Biometric technology can be used for everything from self-service check-ins to security and boarding. It also eliminates the need for physical documents, such as passports, which can help reduce wait times and improve the overall passenger experience.
2. Contactless technology
The COVID-19 pandemic has accelerated the adoption of contactless technology at airports. From touchless check-in kiosks to contactless payment systems, airports are implementing a range of contactless technologies to reduce physical contact between passengers and airport staff.
3. Artificial intelligence
Artificial Intelligence (AI) is being used to enhance several aspects of the airport experience, from security to baggage handling. For example, AI-powered security systems can detect potential threats and anomalies, while AI-powered baggage handling systems can help reduce lost or mishandled baggage.
4. Sustainable design
Airports are increasingly adopting sustainable design principles to reduce their carbon footprint and improve energy efficiency. From using renewable energy sources to installing energy-efficient lighting systems, airports are finding new ways to reduce their environmental impact.
5. Augmented reality and VR
Augmented reality (AR) and virtual reality (VR) are being used to enhance the passenger experience, from wayfinding to entertainment. For example, AR can be used to guide passengers through the airport and provide them with information on flight status, while VR can be used to provide passengers with immersive entertainment experiences during long layovers.
6. Data analytics
Data analytics is becoming increasingly important for airport operations, with many exhibitors showcasing software solutions that can help airports manage everything from passenger flows to maintenance schedules. By leveraging big data, airports can improve efficiency and reduce costs.
Personalization is becoming increasingly important in the airport experience. From personalized flight information and way-finding to customized retail and dining experiences, airports are finding new ways to tailor the passenger experience to individual preferences.
On the horizon for 2023
Airports are heading towards a more automated, efficient, and personalized experience for passengers. AI-powered virtual assistants and chatbots are becoming increasingly popular to answer questions and assist passengers, while biometric and contactless technology is making the entire journey more convenient and secure.
Sustainability is also a top priority, with airports finding innovative ways to reduce their carbon footprint, and security remains a key focus with new technologies and processes being introduced to make the airport experience safer and more efficient.